Connection and user problems

I can’t connect to my account from the mobile application

Problem 1

• The application bugs

The application bugs, stops responding, crashes repeatedly… It needs to be ‘cleaned’.

1 – I have an iPhone

1. Long press on the Swim Stars application to display the options
2. Delete the application
3. Reinstall it in the App Store

Remove and reinstall the application

2- I have another phone (Android)

1. Go to ‘Settings’ on your phone
2. Go to Applications and notifications
3. Select the problem application
4. Go to the Storage option
5. Click on Empty cache (does not delete all application data such as login etc) and/or Clear storage (deletes all application data)

Problem 2

• Forgotten the password associated with your Swim Stars login?

To reset your password, you need to know your Swim Stars login: this is the e-mail address associated with the student’s account.
As a reminder, a different email address is required for each account, and therefore for each student.

– On the application login screen, select “student” and “I already have an account”.

– Click on “forgot password

– Enter the email address linked to your account

– Check your mailbox for the link to “create a new password”.

The email comes from “BSPORT” and may have found its way into your spam!

Problem 3

• My mobile application does not detect my geolocation

2- I have another phone (Android)

1. Scan the screen from top to bottom.
2. Press and hold Position . If you do not see this option :
   1. Press Modify or Settings . Then drag the position into the Quick Setup window.
3. Press Application authorization
4. Applications that can use your phone’s location are displayed under “Always allowed”, “Only allowed during use” and “Always ask”.
5. To modify an application’s access rights to your device’s location, press it, then select the desired option

I can’t solve my problem or I have another connection problem

Contact us!