Cancellation conditions (subscription)

Would you like to cancel your subscription? It’s so simple!

Subscription with 6-month commitment

  • Automatic monthly renewal for a minimum of 6 months
  • After 6 months: your contract is renewed on a monthly basis (you stay as long as you like).
  • Termination possible after 6 months with 15 days’ notice before monthly anniversary date
  • Send the cancellation request via your pool page in the
    pools and rates tab
    .
    Select the pool on the map, then send your request either via contact, or via the chat window if there is no contact tab.

No-obligation subscription

  • Automatic monthly renewal
  • Can be cancelled every month, 15 days before the monthly anniversary date
  • Send the cancellation request via your pool page in the
    pools and rates tab
    .
    Select the pool on the map, then send your request either via contact, or via the chat window if there is no contact tab.

Would you like to continue swimming, but change your formula? Contact our customer service experts for advice!

 

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Updated on 20 September 2023

To benefit from the family price, enter the code below when paying for your subscription or pack

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