If a course is full, don’t panic! You have the option of joining the waiting list.
Swim Stars is a network. You can also look at the schedule of other pools around you, it could be an opportunity to discover a new place and a nice coach!
How to get on the waiting list
How the waiting list works
- You register on the waiting list for a full course (example: course displayed 4/4 or 5/5)
- You will receive an email confirming your place on the waiting list.
- You can unsubscribe from a waiting list at any time if you have not yet confirmed your place on the list, but your course credit will not be used.
If a place becomes available
- You will receive an email asking you to CONFIRM YOUR PLACE within a given timeframe (25% of the time remaining).
- In the absence of confirmation from you, the place may be offered to the student in second position on the waiting list.
- If you confirm your place, a course credit will be debited from your account.
- Cancellation of a confirmed course follows the same rules as for a classic course: cancellation free of charge at least 4 hours in advance.
If there are no vacancies
- You do not receive an e-mail, you are not registered for the course, no course credit will be debited.
- You can go back to the calendar before the course to see if any places have opened up in other courses, and also check the schedule for other pools!
Precautions and recommendations
When you are on the waiting list, a course credit is not debited, but becomes so when you confirm your place.. That’s why, it is necessary to have valid course credits, otherwise your place cannot be confirmed as the reservation will be considered as unpaid (“no compatible pass”).
We recommend that you consult your schedule the day before your course to check your bookings , or return to the calendar of the pool of your choice to see if places have become available in other courses.