Refunds are subject to conditions. Before making any request, please consult the General Terms and Conditions of Sale to check whether the conditions for reimbursement have been met:
https://swimstars.co/cgv/
Refund requests are not handled by telephone.
To make a complaint, send your request via the pool page: https: //swimstars.co/piscines-swim-stars/
Select the pool from the map, then click on contact to send an email.
If you don’t have a contact tab, simply send your request via the chat window at the bottom right of the page.